At Cheap Bike Fix Tools Store, we’re as committed to smooth shipping and hassle-free returns as we are to providing top-quality bike components and tools. Whether you’re tuning up your gravel bike or upgrading your mountain bike setup, we’ve got your back with transparent policies that work as reliably as your favorite torque wrench.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information as soon as your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to get your bike parts and tools to you:

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Best for: Faster delivery of essential tools and components
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping
    • Best for: Larger orders where you can wait a bit longer

Note: Delivery times are estimates and may vary based on destination and customs processing. We ship worldwide except to certain restricted Asian and remote regions.

Our Return Promise

We stand behind our bike components and tools like we stand behind every torque spec on your crankset. If something isn’t right, we’ll make it right – with the same precision we apply to bike repairs.

Key Return Details:

  • 15-day return window from delivery date
  • Full refund for most items (minus original shipping)
  • Fast exchange process for wrong sizes or parts
  • NYC-based customer service that responds within 24 hours

Return & Exchange Process

Step 1: Initiate Your Return (within 15 days)

Email [email protected] with:

  • Your order number
  • Reason for return
  • List of items to return

Use our template to ensure we get all needed details:

Subject: Return Request for Order #[Your Order Number]

Dear Cheap Bike Fix Tools Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]

Reason for return: [Reason – e.g., wrong size, defective part, etc.]

Please let me know the next steps. I’ve reviewed the return policy and confirm the item(s) meet all requirements.

Best,

[Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our NYC-based team will respond within 24 hours (faster than most shops can true a wheel!) with:

  • Return instructions
  • Any needed labels

Step 3: Package Your Items

  • Include all original packaging and components
  • For tools and bike parts, ensure all pieces are included

Step 4: Ship It Back

Use the provided return label or ship to:

Cheap Bike Fix Tools Store
1713 Hoffman Avenue
New York, US 10019

Step 5: Receive Your Refund/Exchange

  • Refunds processed within 3-5 business days after we receive your return
  • Exchanges shipped within 1-2 business days after return receipt

Refund Details

  • Timing: 3-5 business days after we receive and inspect your return
  • Method: Refunded to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Amount: Full item cost minus original shipping fees (unless return is due to our error)

Non-Returnable Items

Like some bike components that can’t be uninstalled once used, these items can’t be returned:

  • Opened cables & housing (cut to length)
  • Used tools (with signs of wear)
  • Installed bike tubes
  • Custom-ordered parts

Exchange Policy

Need a different size crankset or mountain bike component? Exchanges follow the same process as returns. We’ll:

  • Ship your replacement within 1-2 business days after receiving your return
  • Cover standard shipping costs for exchanges due to our error
  • Provide tracking information faster than you can say “quick-release”

Damaged or Wrong Items?

If your bike stand or parts arrive damaged or incorrect:

  • Contact us immediately at [email protected]
  • Include photos of the issue
  • We’ll send replacements pronto – no need to wait for return processing

International Returns

For our global customers (excluding restricted Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Allow extra time for international customs processing
  • Refunds processed in USD; exchange rates may vary

Need Help?

Our real-riding customer service team is here to help:

  • Email: [email protected]
  • Mail: Cheap Bike Fix Tools Store, 1713 Hoffman Avenue, New York, US 10019

We respond faster than most bike shops can fix a flat!